General Terms of Sale

Last updated on 05/16/2021

Welcome to accroperles.com, an online jewelry store. We invite you to carefully read these General Conditions of Sale (hereinafter referred to as “GTC”).

The accroperles.com merchant site is operated by the registered person Nathalie LAPRE with its registered office at 2190 Chemin de Provence 83420 La Croix Valmer. Nathalie LAPRE is registered with the Chamber of Trades and Crafts of Valette du Var under the number SIRET 387 982 135 00064.

The GTC define the conditions applicable to sales concluded between, on the one hand, the persons making a purchase hereinafter referred to as “the customer”, and on the other hand, the accroperles.com site, hereinafter referred to. These conditions apply exclusively to non-commercial individuals.

Item prices

All prices are indicated in euros all taxes included.

The items will be invoiced on the basis of the rates in effect at the time of order entry. They remain the property of accroperles.com until full collection of the price by accroperles.com. This price is payable in full and in a single payment.

Order

The ordering process is as follows :

  • Choice of items and addition to cart
  • Validation of the contents of the basket
  • Identification on the accroperles.com site if the customer is not already identified and creation of an account if he does not have one
  • Choice of delivery method
  • Choice of payment method and acceptance of the GTC
  • Payment validation

The Customer will receive an order confirmation email.

During these different stages, he can view the details of his order and its total price. But also correct any errors, before confirming them to express their acceptance.

Jewelry is the property of accroperles.com until receipt of the price of the order.

accroperles.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.

Any order implies acceptance of the prices and description of the items available for sale.

They will be honored only within the limits of available stocks. In the absence of availability of one or more item (s) ordered, accroperles.com undertakes to inform the customer promptly. If applicable, to reimburse it at the latest within 30 days of payment of the sums paid. The customer’s order will then be automatically canceled.

We reserve the right to verify the personal data communicated by the customer. accroperles.com may adopt all measures deemed necessary to verify that the person who placed the order is the holder of the customer account and / or the means of payment used. This is to avoid any identity theft or fraudulent payment

Shipping and delivery

Orders placed on the site from Monday to Friday (excluding public holidays) will be prepared and posted at the post office within three days at the latest. This is subject to validation of the payment (see paragraph payment validation)

In the event of a large number of orders, shipments may be delayed.

The delivery times noted by accroperles.com are generally 48 hours to 72 hours from dispatch, from Monday to Friday, by letter followed.

If the said items have not been delivered within 15 days from the expected delivery date, and if this overrun is not due to a case of force majeure, the customer may proceed to the resolution of the sale. He must send a registered letter with acknowledgment of receipt to the following address :

Nathalie LAPRE
2190 Chemin de Provence
83420 La Croix Valmer

The sums paid by the customer will then be fully returned to him.

He has 60 working days from the date of shipment of the order to request the resolution of the sale and the refund of the items on the grounds that they have not been delivered.

No delivery dispute will be accepted after this period.

The customer is required to check the condition of the items delivered.

Any anomaly concerning the items (missing item, damaged or open package, broken, defective item, etc.) must be indicated within 3 days of delivery.

Upon delivery, the customer must check the contents of the package. He should also check the condition of the items before signing any remittance slip (paper or electronic). Any open, incomplete package and / or any damaged item must not be accepted by the customer. The customer will inform accroperles.com of the problem encountered on the same day.

All the items offered by accroperles.com are subject to the legal guarantee provided for by articles 1641 and following of the Civil Code. (See warranty paragraph)

Payment

Payment for purchases is made at the customer’s choice by:

  • Bank card (Stripe)
  • Bank check

In the event of payment by check, it must be issued by a bank domiciled in mainland France and made payable to Nathalie LAPRE. It should be sent to :

Nathalie LAPRE
2190 Chemin de Provence
83420 La Croix Valmer

The order is then reserved 5 days from the date of the order. After this period and failing receipt of the corresponding check, accroperles.com reserves the right to cancel the order. The check will then be returned to him upon receipt.

The collection is made upon receipt of the check.

Payment validation

Payment is validated after receipt of the check, in the event of payment by check, immediately in the event of payment by credit card.

Exchange, return and refund

Deadline for returning an item

The customer has a legal period of 14 clear days to exercise his right of withdrawal; this from the date of receipt of the goods, and without having to justify reasons or pay penalties. The methods of exercising this right of withdrawal are mentioned in the paragraph “conditions of exchange and return” below. Return costs are the responsibility of the customer. The customer will be fully reimbursed for the sums paid (excluding shipping costs) upon receipt and verification of his items. This will be done no later than 14 days following the date on which he exercised his right of withdrawal. accroperles.com will refund the customer using the same refund method used for the initial transaction.

In order for the withdrawal period to be respected, the customer must send us his communication relating to the exercise of his right before the expiry of the withdrawal period.

Conditions of exchange or return

The returned item (s) must be new, unused but also in their original packaging perfectly intact.

Any exchange or return must be the subject of a request by post or e-mail on the accroperles.com site via the contact form.

The customer can make a single return or exchange request per order on the accroperles.com site.

If the customer’s order contains several items and he wishes to return more than one item, he must specify which ones he wishes to exchange or be reimbursed.

And will use the same means of return as the initial shipment (letter followed) with current rate, at its expense.

He must keep the proof of deposit of the package which will be sent to him by post. In the event of loss of the package, no exchange or refund can be made without this proof of deposit.

Products returned for reimbursement will be reimbursed within 7 days of their reinstatement in stock, subject to compliance with these return conditions.

Each purchase returned by the customer by a mode of transport not validated by accroperles.com will not be able to give rise to any refund.

Exchange order shipment

His order will be shipped within 48 hours following the reinstatement of the returned items in stock, if the customer has chosen to drop off his return package for exchange by letter followed.

If the amount of the customer’s order is greater than the amount of his initial order, he can pay the difference online by credit card or by check. It should be sent to :

Nathalie LAPRE
2190 Chemin de Provence
83420 La Croix Valmer

The shipment of the customer’s order is conditioned by the validation of this regulation.

accroperles.com will refund the difference within 7 days of receipt of its package, if the amount of the customer’s order is less than the amount of the initial order.

That one has a period of 30 working days from the date of deposit of his return package in order to formulate any complaint relating to his return.

No request will be accepted after this deadline.

The customer must send his complaint by email via the contact form on the “contact” page or by post. This will be sent to the following address:

Nathalie LAPRE
2190 chemin de Provence
83420 La Croix Valmer

Item condition

All returned items must be returned perfectly intact.

accroperles.com will judge the perfect condition of the returned merchandise. No returns will be accepted if the items have been visibly used or damaged ; rendered unfit for sale. If the return is refused by accroperles.com, the items will then be returned at the customer’s expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.

If the return is refused by accroperles.com, the items will then be returned at the customer’s expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his warranty rights on the goods sold.

Refund of returns (excluding exchange)

Subject to compliance with the return conditions, accroperles.com will reimburse the items returned within 7 days of returning the goods to stock.

Customs taxes

Any customs taxes are the responsibility of the buyers. We are not responsible for any delay caused by customs in any way.

Securing transactions

accroperles.com implements all means to ensure the confidentiality and security of data transmitted on the web as well as on the website https://accroperles.com.

Customer service

For any information or question, accroperles.com can be contacted either:

  • on 06 81 32 90 42 from Monday to Friday from 2 p.m. to 6 p.m.
  • by e-mail via the contact form
  • by writing to :

Nathalie LAPRE
2190 Chemin de Provence
83420 La Croix Valmer

Responsibility

accroperles.com is fully responsible to the customer for the proper performance of the contract concluded with the customer.

However, the responsibility of accroperles.com cannot be held liable for the non-performance or improper performance of the contract concluded in the event of force majeure, the occurrence of an event attributable to the customer or any inconvenience, unforeseeable and insurmountable damage inherent in the use of the Internet network, in particular a disruption of service, external intrusion or the presence of computer viruses.

The accroperles.com site contains hypertext links that may lead to other websites. Under no circumstances can accroperles.com be held liable for the content of these sites if they contravene the legal and regulatory provisions in force.

The photographs and illustrations accompanying the products on our website have no contractual value and therefore do not engage the responsibility of accroperles.com.

Guarantee

All the items offered by accroperles.com are subject to the legal guarantee provided for by articles L211-1 and following of the Consumer Code and to the guarantee against hidden defects provided for by articles 1641 and following of the Civil Code.

The customer has a period of 3 days from receipt of the product to file any complaints for apparent non-compliance or apparent defect of the items delivered :

  • by e-mail via the contact form,
  • by registered mail with acknowledgment of receipt to the following address:

Nathalie LAPRE
2190 Chemin de Provence
83420 La Croix Valmer

After this period, the items will be deemed to conform and free from any apparent defect. No complaint can then be validly accepted by accroperles.com.

On the other hand, if the apparent defect or lack of conformity of the article is proven, accroperles.com undertakes to replace the article or to reimburse it as soon as possible and at its expense.

Note that this refund will be made within a maximum period of 14 days.

Furthermore, accroperles.com cannot be held responsible for the misuse and / or intensive use of the items that the customer may make of them. Likewise, accroperles.com cannot be held responsible for the return of a competing product or not sold on the site, by the customer. It is the customer’s responsibility to return the correct item

Intellectual property

Texts, illustrations and images on accroperles.com are reserved under copyright and intellectual property rights. This is valid for the whole world. Only use for private use is authorized. In other words, any total or partial reproduction of the accroperles.com site is strictly prohibited without prior agreement.

Applicable right

These general conditions of use and sale are subject to French law. Therefore, in the event of a persistent disagreement on the application, interpretation and execution of these terms and conditions, and in the absence of an amicable agreement, any dispute will fall under the jurisdiction of the competent courts.